Refund Policy
At Zynteko, we want you to be happy with what you bought. If something isn't right, we'll sort it out. This page explains exactly how.
30-day returns
You can return any item within 30 days of delivery, for any reason. You don't need to explain why.
To start a return, email info@zynteko.com with your order number. We'll reply within one business day and tell you what happens next.
If the item isn't working
Please email us at info@zynteko.com with your order number and a short video showing the problem. A video helps us far more than a photo, because it lets us see what the device is actually doing.
We'll then arrange a replacement or a full refund, whichever you prefer. You will not need to ship the item back to us.
Before you get in touch, one thing is worth checking: most setup problems are caused by WiFi bands. Our cameras connect on 2.4GHz, and most phones default to 5GHz. Switching your phone to the 2.4GHz network during setup resolves this in almost every case. If that doesn't fix it, email us and we'll take it from there.
If you've changed your mind
If the item works but isn't right for you, email us within 30 days of delivery and we'll refund you in full.
Depending on the item and where you are, we may not ask you to send it back. We'll confirm that when you contact us, so please don't return anything before hearing from us.
If it arrives damaged or it's the wrong item
Email info@zynteko.com with your order number and photos of the item and its packaging. We'll arrange a replacement or a full refund at no cost to you.
Please contact us within 30 days of delivery.
How refunds are issued
Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card provider may take a few days more to show it.
Where a refund is due, we refund the full price you paid for the item. If you paid for shipping and the return is our fault, we refund that too.
Your legal rights
Nothing in this policy limits the rights you have under the law where you live.
- United Kingdom: You have 14 days from delivery to cancel your order for any reason under the Consumer Contracts Regulations, and separate rights to reject faulty goods under the Consumer Rights Act 2015.
- Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
- Canada and the United States: You retain all rights available to you under applicable federal, provincial and state consumer protection law.
Where the law gives you more than this policy does, the law applies.
Contact us
Email: info@zynteko.com
We read every message and aim to reply within one business day.
Last updated: 31 July 2026