Shipping Policy

At Zynteko, we'd rather tell you the truth about delivery than promise something we can't hit. Here's exactly how shipping works.

How long delivery takes

Most orders arrive within 12 to 20 days of you placing them.

That window covers everything: order processing, dispatch, transit and customs. We ship to the United States, Canada and Australia, and delivery times are broadly similar across all three.

We know that's longer than some online stores. We'd rather you knew up front than waited by the door on day six.

Processing and dispatch

Orders are prepared for dispatch within 1 to 3 business days of payment. Orders placed on weekends or public holidays begin processing the next business day.

Once your order is on its way, we'll email you a shipping confirmation with tracking information.

If your order is running late

If we can't dispatch your order within the timeframe above, we'll email you to let you know, and you can choose to wait or cancel for a full refund.

If your order hasn't arrived within 25 days, email info@zynteko.com with your order number. We'll trace it, and if it can't be found we'll send a replacement or refund you in full.

Customs, duties and import taxes

For orders delivered to Canada or Australia, your country may charge import duties, taxes or customs fees. These are set by your government, not by us, and they are not included in the price you pay at checkout.

Where these charges apply, they are the responsibility of the recipient and are usually collected by the carrier before delivery.

If you'd rather not pay them, you can refuse the delivery and contact us for a refund of the item price.

Shipping costs

Shipping costs are calculated at checkout and shown in full before you pay. There are no additional charges from us after checkout.

Tracking your order

Your shipping confirmation email includes a tracking number. Tracking can take a few days to begin updating after dispatch, which is normal and doesn't mean anything is wrong.

If you haven't received tracking information within 5 business days of ordering, email us at info@zynteko.com.

Damaged or lost packages

If your order arrives damaged, email info@zynteko.com within 30 days of delivery with your order number and photos of the item and its packaging. We'll arrange a replacement or full refund at no cost to you.

If your package appears lost in transit, contact us and we'll trace it with the carrier.

Incorrect addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 24 hours of ordering and we'll correct it if the order hasn't dispatched.

We can't be responsible for orders delivered to an address entered incorrectly, though we'll always help you try to recover the parcel.

Contact us

Email: info@zynteko.com

We read every message and aim to reply within one business day.

Last updated: 31 July 2026